Water Tokens • Electricity Tokens • Online • Banking App • Retail

Token Purchase Guide

Water and electricity tokens follow the same basic buying process. Use the correct meter number, choose an approved purchase channel, keep proof of payment, and log a support ticket if the token fails, rejects, or is not received.

Log Support Ticket

Use correct meter number The token is linked to the meter number used during purchase.

Keep proof Save the receipt, token slip, online confirmation, or banking app proof.

Do not pay twice immediately If SMS is delayed, check confirmation first before buying again.

Attach screenshots If you log a ticket, attach payment proof and the error shown.

Where can customers buy tokens?

Token availability may depend on the meter profile, vending channel, bank, property, or registration status.

1. Online token link Buy directly from the EDM Solutions online token platform using the correct meter number.

2. Banking app Where supported, buy through your banking app using the correct meter number. Save the transaction confirmation.

3. Retail store Where supported, buy at approved retail stores. Give the cashier the correct meter number and keep the printed token slip.

4. Landlord / property manager Some properties require customers to buy through the landlord, managing agent, or property manager. Confirm your property process.

Important: If the meter is not fully registered or mapped on the correct profile, token purchases may fail until registration is corrected.

How to buy a token

Follow these basic steps for both water and electricity token purchases.

Confirm the meter number Use the meter number linked to your unit/property. Do not guess or use a neighbour’s meter number.

Choose the purchase channel Use the online token link, supported banking app, approved retail store, landlord, or property manager.

Complete payment Confirm the amount and meter number before paying. Save the receipt or proof of payment.

Receive and load the token Load the token on the meter or CIU/keypad. Keep the receipt until the meter updates successfully.

Straight instruction: Meter number first, confirm details, pay once, wait for token, keep proof, then log a ticket if the token does not arrive or does not work.

If SMS or token is not received

SMS or token delivery may sometimes be delayed even when payment was successful.

Possible delay The banking app, payment provider, vending platform, or SMS network may take a few minutes to process.

Wrong phone number If the wrong phone number was entered, the SMS may go to another number. Check the purchase confirmation.

Payment still processing The money may show as deducted while the token is still pending. Check transaction history before paying again.

Token shown on screen Sometimes the token is displayed on the website/app even if the SMS has not arrived. Check the purchase screen and receipt.

Do not buy again immediately. First check your transaction history, screenshot the proof, wait a few minutes, then log a support ticket if the token is still missing.

Log Token Support Ticket

Supported banking apps

Bank availability may differ depending on the vending channel and your bank’s prepaid services.

Capitec

FNB

Nedbank

Standard Bank

Absa

TymeBank

Discovery Bank

African Bank

If your bank does not show the meter or the transaction fails, use the EDM online token link or log a support ticket with a screenshot of the error.